UPDATED: July 5, 2006
Dear LEGO Fans,
We want you to have fun with LEGO products and at our Web site! To make sure
your online visit is fun and safe, we don't "play around" with any of the
important steps we take to protect your privacy. At the LEGO Group, children's
safety and fun as well as parents' trust in our name is serious
our Web site, and how this information will be used. To learn specifically
about our online information practices concerning children who are younger than
13 years of age, please scroll down to the section entitled "Children Under the
Age of 13".
The LEGO Group encourages families to visit LEGO.com together as a shared
We take online privacy and security concerns seriously. At the same time, we
are continually working to make your personal experience when visiting or using
our site as exciting and pleasant as possible. To help us accomplish that goal,
we will need to collect and use some information from you when you use our
All of the Web sites under the LEGO.com domain (e.g. MINDSTORMS.com) may
collect information from you - personal as well as non-personal - for internal
use within the LEGO Group businesses. Any information collected may be shared
among companies that are part of the LEGO Group.
In some instances, we may need to disclose personal information about you to
companies that we hire so that we may provide you with the best possible
service - for example this might be a company that we have employed to ship
products that you have purchased through LEGO Shop At Home or a reputable
research company hired by us to conduct a survey of our consumers. However,
such companies will be under an obligation to keep your personal information
We may disclose personal information collected from you as required by law, for
example in response to a court order or subpoena. We also may disclose such
information in response to a specific request from a law enforcement agency.
From time to time, we make our Shop At Home mailing list (names and addresses
only) available to carefully screened companies whose products we believe will
be of interest to you. If you prefer that we do not share your name and address
with these companies, please uncheck the appropriate box during the checkout
Except as set out above, we will not sell, rent or otherwise disclose any
personal information to any company or person outside the LEGO Group, without
obtaining appropriate permission prior to such disclosure. We may collect
information about you through active as well as passive means.
We may collect information about you and your interests on our site for our own
purposes, through active as well as passive means. We may collect personal
information directly from you through our sites when: 1) you sign up for the
LEGO Club; 2) you sign up to receive newsletters and other information; 3) in
some instances, when you enter contests and participate in various activities
featured on LEGO.com and other LEGO Web sites; and 4) when you purchase
products online through LEGO Shop At Home. We also use passive means to collect
some information, such as tracking what pages you go to on the site. This
information is then provided to our consumer data department in order for them
to determine how to make your experience at our sites more enjoyable.
We will not use personal information we collect from you for purposes other
than those for which the information was collected, without asking for
appropriate permission prior to such use.
We may use your name and address information to send you catalogs and other
product and service information that we believe you may find of interest if,
permitted by law. You may opt out of receiving such catalogs and other product
and service information (including, but not limited to, marketing research
and/or being contacted by a researcher) at any time by calling our toll-free
consumer service number in your country or by sending an e-mail.
Upon request, you have the right to review any personal information we may have
concerning you or your children; see Guests Under the Age of 13 below, and How
to Change or Review the Information in Your Online Account or Club Membership
LEGO Club Membership
LEGO.com has many different activities you can participate in without giving us
any personal information at all. However, if you decide to sign up as a LEGO
Online Club member, we will need to obtain some information in order to provide
you with the benefits of club membership. When you sign up for the LEGO Online
Club, we will ask you to: 1) create a username and a password; 2) provide your
birth date and gender; and 3) tell us which country you live in and your postal
code. We will not ask for your real name, your mailing address, your e-mail
address or any other information that will identify you as an individual.
Children Under the Age of 13
When a child under the age of 13 contacts the LEGO Group online, for example to
participate in a contest or to ask a question we will collect that child's
email address and the e-mail address of the child's parent or guardian. We will
use the child's e-mail address only for the purpose for which it was collected,
and we will use the e-mail address of the parents or guardians only to provide
notification about the child's contact with us, and to provide notification of
the types and uses of information collected as required under the law. We will
also provide information as to how the parent or guardian of the child can
review and request deletion of the child's personal information, and how to
prevent further collection and use of personal information concerning the
As a parent or guardian of a child under the age of 13 from whom we have
collected personal information, you have the right to review and have deleted
such personal information, and to refuse to permit further collection or use of
such information. To do so, you should contact us by using the contact
who wish to review personal information concerning their children will be
required to specify the usernames and passwords of the children concerned, and
to provide their own e-mail address for verification and contact purposes.
No personal information collected from children under 13 will be sold, rented
or otherwise disclosed to any company outside the LEGO Group, except for
disclosure to companies acting as our agents to help us provide services
requested by the child, or pursuant to court order, subpoena or a specific
request from a law enforcement agency.
We cannot and will not establish conditions that will require or encourage
children to disclose personal information over and above what is reasonably
necessary to participate in any activity features on our web sites.
Children under 13 years of age are allowed to participate in contests. However,
if such a child wins, notification will be sent to the parent or guardian's
e-mail address (provided by the child when he/she enters the contest). Also, we
will not ask the child for any personal information beyond e-mail addresses
without obtaining prior parental consent. Any personal information obtained
from children and parents during contests will be kept until the contest ends
and prizes are delivered, and then it will be deleted.
If any activity featured on LEGO.com will allow children under the age of 13 to
reveal personal information publicly (for example, via un-moderated chat rooms
or bulletin boards), we will obtain parental consent before allowing the child
to participate. Currently, all such activities are moderated, monitored and
Purchasing from LEGO Shop At Home Online
When you make a purchase from LEGO Shop At Home online, we will need to obtain
personal information from you. We will need your real name and address (billing
as well as shipping address) along with your credit card information or other
payment method, in order to complete your transaction and ship your products.
If you are age 18 or over, you can choose to set up an online account with us
to use for purchasing products from Shop At Home, in which account we will keep
all information relating to your purchases, even after your transaction is
completed. This will make it even easier for you to shop with us again, because
you don't need to submit such information each time. You can review and update
your online account information at any time. If you decide to set up an account
with us, we will ask you to create a username and password, which will ensure
that you are the only one that can access your account. Setting up an account
with us will also give you the opportunity to receive e-mail newsletters and
other information. If you don't set up an account with us, we will keep your
order history in an offline database. When you actually make a purchase, you
will also have the opportunity to sign up you and/or your children for the LEGO
Club and to receive the LEGO Magazine. You will also have the opportunity to
opt out of sharing your information with companies outside of the LEGO Group.
If you feel uncomfortable submitting your credit card information over the
Internet, you may submit your name, address and order information through the
LEGO Online Shop, and submit credit card information by phone (the Web pages in
the Shop will tell you how).
LEGO Electronic Postcards and Other Messages to Your Friends and Family
You can send electronic post cards from various pages on the site, and you can
send your LEGO Shop At Home wish list by e-mail to friends and family, if you
are a LEGO Online Club member. Any e-mail addresses collected during this type
of activity are stored temporarily in a transaction log file for security
purposes, and are deleted after a specified holding period.
Yes. When you log in or register for the LEGO Club online or Shop
At Home, we add a cookie to your computer (unless your system is set up not to
receive cookies), in order to let us keep track of what games you play and what
products you may buy. We also add the cookie in order to remember your browser
settings, such as the type of browser you use and what plug-ins you have
installed. This keeps us from bothering you every time you enter the site in
order to make sure that you have the necessary equipment to play a game or
download information from our sites. It also allows us to know how many people
are using certain types of software, so that we can adjust our site to provide
the best browsing experience for every visitor. Basically, when we add a
cookie, we are not collecting personal information, but the non-personal
information that we do get helps us make sure that our products and our
communications to our guests are responsive to their interests. We hope to be
able to continue to make the LEGO World Wide Web sites interesting and
entertaining for users of all ages, and to ensure that we continue to make the
kind of products that children love and parents trust.
What is a cookie?
Cookies are small data files that your browser may place on your computer when
you visit different web sites to mark that you have been there.
How do I know when a cookie has been added?
Check your settings... many browsers allow you to choose your preference. If
cookie on your computer.
What if I don't accept the cookie?
You can still participate a few of our online activities. However, if a LEGO
Cookie is not present, it will limit our ability to customize our site for you,
deliver a better online experience and improve the features of our site. Some
cookies save us from having to check for compatibility of your system with
various parts of the site every time you visit, making the site faster and
easier for you to use. When you play a game, register for the LEGO Club online,
shop, or use the shopping cart, a cookie helps us to keep track of where you
are in the site so that you can come back to the same place in a game that you
are playing or you don't lose your basket, etc. and makes sure that only you
have access to that information. If you don't accept our cookies, you won't be
able to save some games, add items to your wish list or shopping cart, and the
site will be a little slower as we check your browser's compatibility with our
site as you click through.
How to Change or Review the Information in Your Online Account or Club
In the LEGO Group, we're committed to providing high quality products and
services and we're equally committed to building long-lasting relationships
with our consumers. Relationships like this are built on mutual trust, so
whenever you question what data has been collected or you want to change
personal information or personal options regarding your online account or Club
membership, we encourage you to do so as outlined below.
Personal information collected online from you may be reviewed by accessing
your online account. Members and customers who have registered to set up an
online account with us may update their account information and change personal
options at anytime.
If you have not set up an online account with us, or if you have any questions
about our online privacy policies or information we may have stored about you
or your child, please contact our Chief Privacy Officer, or write or call:
LEGO Group Limited
33 Bath Road, Slough
Berkshire SL1 3UF
Attn.: Chief Privacy Officer
+44 (0) 1753 495 000
to keep up with the ever-changing virtual reality. However, if policy changes
are implemented which would materially and adversely affect the online privacy
or security of our guests, the new policy will be e-mailed to all registered
guests at their e-mail address.
[EFFECTIVE DATE September 1, 2000] [LAST REVISED July 5, 2006]